Cardina (previously known as Cohere, is a customer support tool that allows agents to view and interact with a customer’s screen in real-time. It enhances issue resolution, compliance, and customer satisfaction with features like one-click screen sharing, drawing annotations, and session recording. Compatible with a wide range of web technologies and browsers. It works with everything from React and Angular frameworks to various browsers like Chrome, Firefox, and Safari, ensuring seamless user experience across different devices. Integrates with your current setup, offering compatibility with customer engagement and collaboration tools such as Zendesk, Intercom, MS Teams, and Salesforce, among others. This allows for a unified view of customer interactions and streamlined workflows.