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Cresta
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★★★★★ 0.0/5
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★★★★★ 0.0/5
Cresta AI
What is Cresta?
Cresta for Sales uses Generative AI to help sales teams follow customized playbooks, boosting efficiency and driving better business outcomes. The tool transforms contact centers by offering real-time insights and coaching, ultimately improving both agent performance and customer experiences.
  • This tool is verified because it is either an established company or has good social media presence
  • Added on February 3, 2024
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API | Web-based
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Cresta Features

  • AI-Powered Solutions: Offers a range of AI tools like Cresta Agent Assist, Cresta Director, and Cresta Insights to cater to different needs
  • Real-Time Insights: Provides immediate insights into business trends for smarter and faster decisions
  • Customizable Coaching: Tailored coaching plans to transform every agent into a top performer
  • Automation: Replaces repetitive conversations with intelligent chatbots informed by customer insights
  • Privacy and Compliance: Meets strict standards, including SOC 2 Type II and PCI-DSS
  • Admin Controls: Allows managers to manage the AI expertise engine and agent experience
  • Integration: Easy integration into any contact center technology environment

Use Cases of Cresta

  • Sales Teams: Boosts efficiency and effectiveness through AI-guided insights and custom playbooks
  • Customer Service: Enhances customer interactions and automates repetitive tasks for greater efficiency
  • Retention Teams: Uses AI to improve performance management strategies
  • Remote Teams: Keeps teams connected and customer experience consistent through AI-powered insights

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